A.D.D. and the Japanese consumer
Japan has a reputation for being a country of savers. In fact, one knock on Japan's economy is that the consumer doesn't exert the kind of muscle that, say, its American counterpart does. In a country that is perceived as being thrifty, conservative and mono-cultural - you'd expect consumer tastes to be fairly stagnant. The reality is that the Japanese consumer has ADD and is incredibly finicky.There is no better case study than with the Kit Kat. I am a big fan of the Kit Kat. When I was single living in Japan, I would treat myself to a 100 yen ($1) Kit Kat just about every day. That's where the habit began. In the US the Kit Kat comes in one, maybe two or three flavors. In Japan I can't count how many flavors of Kit Kat there are. That's because every month there is a new flavor of Kit Kat that comes out. Over the last year alone I've had chocolate, strawberry, orange, kiwi, caramel pudding, mango, dark chocolate, apple, red bean, and soybean cake. As you can see from the picture, I recently consumed a ginger ale Kit Kat. These flavors don't last long. They in stores for about a month and then a new flavor hits the shelves.
No doubt this is pull marketing at its best. The Japanese consumer is conditioned to act now to try a new flavor or lose out forever. This conditioning has developed a natural belief that new is better...and if it's not new, then it's not worth buying. You see new consumer products all the time in candy, drinks, automobiles...anything. In the soft drink market, over 1,000 new drinks are launched each year into a 7,000 product market. Like the various flavors of Kit Kat, many of these drinks don't last longer than a year. To garner further buzz, many candies and drinks will incorporate local flavors and be sold only in that locale. So, on our family vacation to Kyushu last month, we saw a flavor of our favorite candy - Haichu (a soft, Starburst-like candy) - which was only sold in Kyushu. The flavor was a locally grown mandarin orange. Not only did we see this at convenience stores, but also at tourist trinket shops wrapped like it was in a cardboard suitcase. Of course, we bought some.
As a consumer, it has its pluses and minuses. You certainly don't get bored as a consumer here in Japan. But you better not get too attached to something you like, because it might be gone in a few weeks/months. As a marketing guy myself, I respect the genius behind the product development strategy. You try to protect your turf by constantly innovating to keep the consumer's interest.
Nevertheless, I'll be honest, this consumer mindset wrecks havoc in my field of employment. The Japanese are notoriously short-term oriented investors. This has frustrated us to no end since we are fairly conservative when it comes to new product launches. It makes for difficult going when investors are looking for something new to invest in every three months.
Labels: consumer, culture, economics, japan, kit kat, marketing








